Who Stole My Customer?
Winning Strategies for Creating and Sustaining Customer Loyalty. The purpose of this book is to introduce powerful new approaches to help you keep your customers.
SOFT WASH SYSTEM Operations Manual
The unit is typicaly used for those performing soft wash applications on surfaces such as stucco, asphalt shingle roofs, vinyl siding, wood fences and decks.
Service Complete Sign-Off Sheet – Commercial Operations
Quick adaptable word file for your business for receiving a signature & approval for work done. Best kept on file for repercussions. SERVICE COMPLETED – SIGN OFF SHEET
The Like Economy
What’s more persuasive than a social platform that helps you harness potential customers’ enthusiasm for what they already love and elevate it to new heights? Facebook’s ability to leverage customer emotion is unparalleled.
The Customer Loyalty Solution
What Works (and What Doesn’t) in Customer Loyalty Programs. Valuable lessons have been learned. The purpose of this book is to describe what works and what doesn’t work in database marketing.
The Definitive Guide to Managing Customer Retention
It takes time and money to attract every new customer. For the first year or two after acquisition, the money that new customers spend with the organisation is offset against acquisition costs.
Winning Without Intimidation
How to Master the Art of Positive Persuasion: Positive persuasion skills are not something most of us are born with. Like driving a car or any other skill, not only can you learn how to do it – you can learn how to master it, too.
Caring for Cleaning Staff
A recent employment survey found that 690,000 people are employed as cleaners in the UK, 558,000 of whom are women. Over 3,000 serious accidents involving cleaners are reported to the Health & Safety Executive (HSE) each year.
The Art and Science of Dealing with Difficult People
This book gives you the skills to address difficult people and difficult situations. If you are to manage difficult behaviour successfully, you need to understand behaviour! The art and science of dealing with difficult people
The Cult of the Customer
Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. This book is for everyone who has the job of keeping customers happy. That means you can use this book to make the journey to amazement regardless of whether you are a frontline employee who has lots of direct contact with customers, a…