Personal Protective Equipment (PPE) at Work

A brief guide. This leaflet describes what you, as an employer, may need to do to protect your employees from the risk of injury in the workplace. It will also be useful to employees and their representatives. Employers have duties concerning the provision and use of personal protective equipment (PPE) at work and the leaflet…

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The Service Providers

Customer service is often described as involving three participants: the customer, the service provider and the organization. The organization’s role in service as well as the customer’s perspective have been reviewed in numerous books. Yet, while a number of studies have explored issues relating to service providers, no book has so far integrated the knowledge…

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Work-related musculoskeletal disorders: Back to work report

Musculoskeletal disorders (MSDs) are the most common work-related health problem in Europe, affecting millions of workers. Across the EU27, 25% of workers complain of backache and 23% report muscular pains. MSDs are caused mainly by manual handling, heavy physical work, awkward and static postures, repetition of movements and vibration.

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