How to Deal with Difficult Customers
10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent. If you’re no different than most other products or other sales- people your only closing tool will be to have the cheapest price.
Knots You Need
Step-by-Step Instructions for More than 100 of the Best Knots. Choose the simplest knot that will get the job done. It will be easiest to learn, easiest to remember, quickest to tie, and usually the easiest to untie.
Using a Pressure Washer – Diesel
Important information as a go-to guide when working with pressure washers as given out by hire centres.
Health & Safety Alert – Pressure Washing
Serious Hand Injury from High Pressure Washer Machine. An operative received serious injuries to his hand, after coming into contact with pressured water from a portable high pressure water jetting unit situated on site.
Six Steps to Creating Profit
A GUIDE FOR SMALL AND MID-SIZED SERVICE-BASED BUSINESSES. How can I solve a customer’s problem? What forces are changing the business landscape? How can my business remain relevant? This book reminds us how important the processes of constant improvement and problem solving truly are.
MEWPs – Guidance on secondary guarding devices
A secondary guarding device is a piece of equipment which can be fitted to a Mobile Elevating Work Platform (MEWP) in addition to the primary guarding systems.
Managing Customer Relationships
A guide to help you identify a range of areas to address in order to get the most from your relationships with your customers.
General Cleaners Business Plan
How to Start a Cleaning Business on a Budget. The domestic cleaning market consists of around 820,000 people, and with nearly one third of all cleaning businesses owned and operated by a single person, it is relatively easy to get started.
First Aid Manual (Revised 10th Edition)
The Authorised Manual of St John Ambulance, St Andrew’s First Aid and the British Red Cross. First aiders are advised to keep up-to-date with developments, to recognise the limits of their competence and to obtain first-aid training from a qualified trainer.
Cleaning Manual for Schools
At least every 3 years, Schools in the UK will receive a visit from the OFSTED Inspector to ensure your school is meeting the guidelines set out by the EYFS and also to ensure all other areas of their setting conform with OFSTED guidelines for example: Health and Safety, Policies, Procedures and more specifically, effective…