Who Stole My Customer?
Winning Strategies for Creating and Sustaining Customer Loyalty. The purpose of this book is to introduce powerful new approaches to help you keep your customers.
Winning Strategies for Creating and Sustaining Customer Loyalty. The purpose of this book is to introduce powerful new approaches to help you keep your customers.
Quick adaptable word file for your business for receiving a signature & approval for work done. Best kept on file for repercussions. SERVICE COMPLETED – SIGN OFF SHEET
It takes time and money to attract every new customer. For the first year or two after acquisition, the money that new customers spend with the organisation is offset against acquisition costs.
This book gives you the skills to address difficult people and difficult situations. If you are to manage difficult behaviour successfully, you need to understand behaviour! The art and science of dealing with difficult people
The Art of Client Service concentrates on fundamentals: the rules and principles that define outstanding account management and client service. Within each section are prescriptions and procedures that, if followed, can make the difference between mediocrity and excellence. art-of-client-service
With the enormous power of customers these days & their ability to take their business elsewhere many don’t receive the desired value, businesses must have a thorough understanding of customers needs & demands & know how to serve their customers in better, faster & different ways. the-service-pro
Don’t be fooled by this book title. Great all-rounder with specific content relating to running your business. Covers a wide range of topics. Best to read before expanding. business
The cleaning sector contributes over £8 billion pounds to the British economy every year. Many firms now outsource cleaning, and similar services. the_invisible_workforce_full_report_08-08-14
Supercharge Your Team, Reinvent the Culture, and Gain Influence— One Person at a Time. Consciously or unconsciously, each is a culture builder in his or her own right. Make Work Great_ Super Charge Your Team, Reinvent the Culture, and Gain Influence One Person at a Time
The single biggest imperative for all business organizations is growth. Profitable growth. Growth can be achieved in a number of different ways. how-to-win-friends-and-influence-profits-the-art-o