This book gives you the skills to address difficult people and difficult situations. If you are to manage difficult behaviour successfully, you need to understand behaviour! The art and science of dealing with difficult people
Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. This book is for everyone who has the job of keeping customers happy. That means you can use this book to make the journey to amazement regardless of whether you are a frontline employee who has lots of direct contact with customers, a…
Short U.S. based cleaning advice gleaned from forums: List of recipes from contractors and members of the Pressure Washing Institute Board. This book is made to share with other commercial cleaning contractors and is made in an effort to bring many years and pages of information into one place. Pressure washing Cookbook PWI
Safe Working Practices: A guide to infectious diseases in hospital & care homes. For reasons of Health and Safety for all patients and healthcare workers, good working practice must be adopted at all times, regardless of whether or not a risk of infection has been identified in the patient. healthcare-cleaning-procedure
Once fall hazards have been identified by a competent person, fall hazard elimination should be considered first. This is typically known as “engineering out the hazard” and con- sists of redesigning the working environment and the work processes and procedures. Fall_UseGuide-2015
The purpose of this report was to provide an overview of the most important issues related to occupational safety and health for cleaning workers, to highlight the main trends and issues regarding the working conditions, hazard exposure and health outcomes, to identify gaps in knowledge and information available, and to formulate recommendations for future studies.…
However much we would like advertising to be a science – because life would be simpler that way, the fact is that it is not. It is a subtle, ever-changing art, defying formularisation. What was effective one day, will not be effective the next, because it has lost the maximum impact of originality. Hey_Whipple_Squeeze_This_-_A_Guide_to_Creating_Great_Ads
UNGER is driven to continually develop new products that offer real value to cleaning professionals. All products are customer-oriented and have been tested and approved by customers before launching to market. Every UNGER product is designed with end user safety, comfort and efficiency in mind. uk-unger-productoverview
The Art of Client Service concentrates on fundamentals: the rules and principles that define outstanding account management and client service. Within each section are prescriptions and procedures that, if followed, can make the difference between mediocrity and excellence. art-of-client-service
With the enormous power of customers these days & their ability to take their business elsewhere many don’t receive the desired value, businesses must have a thorough understanding of customers needs & demands & know how to serve their customers in better, faster & different ways. the-service-pro