The Art of Winning More Business from your Clients
The single biggest imperative for all business organizations is growth. Profitable growth. Growth can be achieved in a number of different ways. how-to-win-friends-and-influence-profits-the-art-o
Building Great Customer Experiences
To survive, and ride the customer experience wave, companies will first need to recognise that ownership of the customer experience pervades their entire organization. It’s not just about customer service; it’s about sales, marketing, your web site, your systems, your processes and your people. building-great-customer-experiences
Code of Practice for Selection, Use and Maintenance of Personal Fall Protection Systems
The severity of the injuries will be determined by the person’s impact velocity, which will depend on the height of the fall, the nature of the impact surface and the part of the body that strikes the surface. It is intended for use by employers, employees and self-employed persons who use personal fall protection systems…
Industry Trends Report
The industry overall has experienced greater growth in wages than all sectors. It contributed nearly £24.4bn to the economy. The industry will see a shift towards people holding higher qualifications. 1701 BCC Industry Trends Report v1.3