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  • Member Discounts
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    • Flyers/Marketing Materials
    • Health & Safety Forms/Documents
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Monthly Archives: October 2019

The Customer Signs Your Paycheck

Business Documents, Members Only News, WCA NewsBy Admin1October 28, 2019

When it comes to customer relations, your greatest strength will always be in the uniqueness of your personality. When you let your personality shine forth, you do a tremendous favor for your company. It makes people, customers, feel good about doing business with you.

To access this post, you must purchase WCA Membership.

Customer Relationship Management (CRM)

Member Submitted Marketing, Members Only News, WCA NewsBy Admin1October 28, 2019

“The purpose of a business is to create customers.” Implied in his words and his work is the importance of keeping those same customers and of growing the depth of their relationship with you.

To access this post, you must purchase WCA Membership.

High Performance Habits

Business Documents, Members Only News, WCA NewsBy Admin1October 28, 2019

Why do some individuals and teams succeed more quickly than others and sustain that success over the long term? Of those who pull it off, why are some miserable and others happy on their journey? What motivates people to reach for higher levels of success in the first place, and what kinds of habits, training,…

To access this post, you must purchase WCA Membership.

Cleaning and Restoration of Architectural Glass

Members Only News, Tech Docs & Manuals, WCA NewsBy Admin1October 28, 2019

Glass that appears dirty and soiled is often affected by an accumulation of particulates that are characteristic of the everyday environment and not necessarily composed of exotic airborne pollutants.

To access this post, you must purchase WCA Membership.

Customer Service— And What Should Happen!

Business Documents, Members Only News, WCA NewsBy Admin1October 21, 2019

This book is about everyday excuses we hear for not giving excellent customer service and how to shoot those excuses down. Deliver Excellent Customer Service and Stop Giving Excuses, or Be Prepared to Self-Destruct!

To access this post, you must purchase WCA Membership.

Pilkington Glass Handbook

Members Only News, Tech Docs & Manuals, WCA NewsBy Admin1October 21, 2019

This Glass Handbook has been designed to act as an easy-to-use reference document providing consistent information on Pilkington glass products. Self-cleaning properties reduce the need for manual cleaning, saving water and eliminating potentially harmful run-off from expensive detergents, also increasing personal safety.

To access this post, you must purchase WCA Membership.

Window Cleaning Field Safety Guide

Health & Safety Documents, Members Only News, WCA NewsBy Admin1October 21, 2019

The purpose of this field guide is to provide you with a list of the major recognized safety hazards which may be encountered during professional window cleaning. This field guide also provides some of the key best practices to address these hazards and help you stay safe on the job. A U.S. peer reviewed publication.

To access this post, you must purchase WCA Membership.

Convert 2

Member Submitted Marketing, Members Only News, WCA NewsBy Admin1October 21, 2019

How to Create a Cult Following of Raving Fans and Repeat Buyers for Any Business. Intent Based Branding is brand building for the sake of selling – specifically to help you accelerate the sales process by building a bond and relationships between you and your prospects.

To access this post, you must purchase WCA Membership.

The Beginners Guide to SEO

Member Submitted Marketing, Members Only News, WCA NewsBy Admin1October 13, 2019

Search engines have two major functions: crawling and building an index, and providing search users with a ranked list of the websites they’ve determined are the most relevant.

To access this post, you must purchase WCA Membership.

Stealth Marketing: How to Reach Consumers Surreptitiously

Member Submitted Marketing, Members Only News, WCA NewsBy Admin1October 13, 2019

Basically, stealth marketing attempts to present a new product or service by cleverly creating and spreading “buzz” in an obtuse or surreptitious manner. Instead of aggressively shouting to everybody at the same time,

To access this post, you must purchase WCA Membership.
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