The Service Providers

Customer service is often described as involving three participants: the customer, the service provider and the organization. The organization’s role in service as well as the customer’s perspective have been reviewed in numerous books. Yet, while a number of studies have explored issues relating to service providers, no book has so far integrated the knowledge…

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Work-related musculoskeletal disorders: Back to work report

Musculoskeletal disorders (MSDs) are the most common work-related health problem in Europe, affecting millions of workers. Across the EU27, 25% of workers complain of backache and 23% report muscular pains. MSDs are caused mainly by manual handling, heavy physical work, awkward and static postures, repetition of movements and vibration.

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