Campaign Management Implementation Guide (By Twitter)
Determining How to Target Campaigns. To whom do you typically market your products and services?
Service Management 3.0 – The Next Generation of Service
If all companies effectively compete on service, the key differentiator then lies in the service management model and the ability to execute it. However, the traditional models and themes are no longer sufficient, future focus should be on the service delivery system and the power of the human touch.
Service Management 2.0 – The Next Generation of Service
Getting engaged employees requires a focus on the right HR processes. But it also requires that employees have a higher purpose in their work other than what is simply dictated by the job profile. Attitude, behaviour, commitment and ultimately quality are outcomes of having sound and robust people practices, and leadership is the enabler.
Linking Customer Experience with Service Employee Engagement
Employee engagement correlates strongly with customer experience. The more engaged the service employees, the more likely it is that customers will be satisfied with the service provided.
Trends and Developments within Facility Management
This paper deals with further trends and developments within Facility Management based on the fieldwork of the Vienna University of Technology, department of Information and Facility Management, and experiences from the delivery side of the Facility Management business through service provider ISS.
Engaging Occupants in Your Sustainability Program: Strategies for Success
Readers are introduced to the benefits of engaging occupants, behaviors that make an impact, and proven frameworks for designing effective engagement programs.
The value of Strategic HR processes in Service Management
Service Management is about continuously creating value in the eyes of the customers. This perception of value and quality of service is formed by the customer in an often brief encounter between a service provider’s employees and the customer.
Redefining the Executive View of Facility Management (FM)
Cost reduction, productivity gains and risk mitigation will always be important factors in facility management. The executive view of facility management (FM) continues to evolve as the industry itself shifts and adapts to new influences, technologies, and challenges. These shifts take many forms and ultimately have an effect on the perception of FM by the…
Comprehensive Guide to Water Conservation: Bottom Line Impacts, Challenges and Rewards
This paper attempts to provide a basic understanding of the current issues surrounding water use. In Part 3 Detailed Findings, several industry experts have contributed their knowledge and expertise of critical issues, benchmarking and evaluation, and reduction of water consumption. Part 4 Making the Business Case highlights the ?nancial payoff of water conservation, and Part…
Global Green Cleaning “How To Guide” – Sustainability
Regardless of the size and scope of an organization, the shared responsibility of creating and implementing focused, well-defined sustainability strategies is the right thing to do for the environment, for the communities in which they are implemented and for the individuals who live and work there.